Communities of Practice in Information Technology: Sharing Knowledge within a Managed Service Provider Organization
jeudi 4 octobre 2018 à 15:00–15:45 EDT
Atlantic 1
Type of Presentation Requested
Shared Concurrent Session
Session Abstract
The researchers interviewed employees working within a Managed Service Provider (MSP) organization, also known as contracted information technology services, to examine how knowledge is created and utilized within a community of practice. Employees rely on the community to stay abreast of changes in the fast-paced and complex field of IT.