
Summon
Library staff at the University of Leeds have used Google Analytics to aid our understanding of how our students and academics use the Library website and discovery layer, with the aim of improving the user experience in both. Our new Library website was launched early in 2018 and its design was guided by what we had learned – the top searches were for the same databases, so we now have a list of the most popular databases linked from our homepage, and we now have pre-faceted searches throughout the website. We are now using Google Analytics and Summon’s OBI reporting tools to find out more about how people are using the discovery layer. We want to go beyond the “fun facts” of how many people are using which browser, to how they develop their searches through facets and refining search terms, and whether they find the resource they want.
Conference
Service & Support Coordinator
Access & Acquisitions Team Leader
Associate Dean, Digital Initiatives & Automated Services