Proposal authors can use this tool to see where they have been placed in the agenda for a Symposium, an Oral Session, or a Featured Research Poster Session.
Scroll down to search by Author Name (Note: if the submitting author did not add all authors to the ProposalSpace form, only First & Corresponding Author will be searchable), by Date/Time, or by Keywords.
Confirm your place in the schedule by going to the ACCI Presenter Confirm Google Sheet and marking your session YES. Contact the ACCI Office to report a conflict. Call (727) 940-2658 x 2002 if you have questions. Please be sure to reference the session title(s), date(s) and time(s) if you contact us.
103 Associations in Utilization of Digital Banking Technologies and Household Financial Goal-Setting & Management
Key Words
Banking, mobile, online, teller, demographics, assets, debts, financial, outlook, stability
Short Description
In today’s technology-driven marketplace, banking takes many forms ranging from in-person with a teller to ATMs, and mobile banking, to name a few. There is a perception that our engagement with banking has been impacted by these technological advances. However, little empirical research has identified the various ways in which these technologies are used, by whom, and what other impacts their use may have on overall consumer behavior and financial well-being. This study examines three types of banking (in-person/ATM, online and mobile), and the potential associations between banking type and both demographic/socioeconomic characteristics and markers of financial well-being. The study utilizes data from NORC’s Financial Well-being and Literacy Survey. This survey is fielded on AmeriSpeak, NORC’s nationally representative panel, and details the finances of roughly 11,500 households in the U.S. Our preliminary findings suggest that there are compelling demographic and financial well-being differences for respondents in each banking type. The findings suggests that online and in person bankers are better off financially, but those who rely on mobile banking are the least well off financially. This paper examines those differences in detail and highlights possible explanations for the differences in both approaches to banking and ultimate outcomes from banking modes of choice.
First & Corresponding Author
Kristin Dwan, NORC
Authors in the order to be printed
Kristin Dwan, Justine Bulgar-Medina, Angela Fontes, Eduardo Salinas