The Lasso and the Firehose: Tools of the E-resources Troubleshooting Trade (Results of a Survey)

All Sessions

The Lasso and the Firehose: Tools of the E-resources Troubleshooting Trade (Results of a Survey)

Wednesday, March 19, 2014 at 8:30 AM–9:15 AM CDT

Room 301

Conference Track

1. Managing e-Resources & Licensing

Keywords

technology, systems, workflow, troublshoot, e-resources management

Learning Objectives

recognize a variety technologies for tracking e-resources troubleshooting events, identify ways to improve workflows for tracking e-resource problems using these technologies, learn more about the survey on e-resource troubleshooting technologies, techniques, and training.

Abstract

Troubleshooting e-resources got you putting out fires, herding cats? Find out how your peers handle e-resources troubleshooting using email, tracking systems, ERMs, customer relations software, and more. Presenters share preliminary results of their 2013 E-resources Troubleshooting survey examining these technologies and next steps in disseminating results on techniques and training