ER&L 2014

March 16–19, 2014

Austin, Texas

Electronic Resources and Libraries/ ER&L Program Search Tool

Welcome to the Electronic Resources and Libraries Conference online search tool. Search the speakers, sort by track or day, and view #erl14 session details.

-- Register for ER&L

--Print the 2-page AGENDA OF SESSIONS

-- Current Updates/ Highlights by Day

-- Learn more about Electronic Resources and Libraries/ ER&L

Questions? Contact us at eresources.info [at] gmail.com

The Lasso and the Firehose: Tools of the E-resources Troubleshooting Trade (Results of a Survey)

Wednesday, March 19, 2014 at 8:30 AM–9:15 AM CDT

Room 301

Conference Track

1. Managing e-Resources & Licensing

Keywords

technology, systems, workflow, troublshoot, e-resources management

Learning Objectives

recognize a variety technologies for tracking e-resources troubleshooting events, identify ways to improve workflows for tracking e-resource problems using these technologies, learn more about the survey on e-resource troubleshooting technologies, techniques, and training.

Abstract

Troubleshooting e-resources got you putting out fires, herding cats? Find out how your peers handle e-resources troubleshooting using email, tracking systems, ERMs, customer relations software, and more. Presenters share preliminary results of their 2013 E-resources Troubleshooting survey examining these technologies and next steps in disseminating results on techniques and training