CRRA2019

Director or Compliance & Customer Relations

Kimberly has been with Marin Sanitary Service for 8 years and is currently the Director of Compliance & Customer Relations in charge of contract compliance, recycling program development, outreach, communications, and customer and public relations. She holds degrees from the University of California, Davis; University of San Francisco; and the University of California, San Francisco, and has certificates in Sustainable Practices from Dominican University and Management and Leadership from the California Refuse Recycling Council. She has lived in San Rafael for 35 years with her family.  She likes to hike, read, travel, eat and watch soccer anywhere any time.

The State is mandating diverting more organics from the landfill.  Composters are demanding clean feedstock and generators are confused over what "clean" really means.  This session will focus on how to minimize contamination at the source: the generator.  There is no one size fits all solution; however, there are models that have been successful. Proper program design as well as outreach, education and monitoring is an ongoing effort to reach and maintain your contamination goals.  

To be most effective, a feedback loop between the collection driver, the outreach coordinator, and the customer is essential.  

We will use the experience of the Organics education and outreach program of Marin Sanitary Service in San Rafael to illustrate an effective outreach program.