Building the Car While Driving It: How to Adopt a Continuous Quality Improvement Process without Interrupting Services
Session Description (for use in the program and for marketing purposes)
Does your boss keep asking you to come up with a quality or performance improvement indicator and you are not sure what to do? Have you heard of CQI but not real sure about what that means in RT? Do you find implementing QI to be daunting and a time-drain? Do your current QI efforts seem like busy work and irrelevant to practice? If you answered "yes" to any of these questions, this is the session for you. In this session you will learn how to plan and implement an evidence-based QI process that is time-efficient, implemented without interruption to your services, intended for small-scale process improvement, and will actually result in improving the quality of service delivery. The Plan-Do-Study-Act model is known for generating innovative evidence-based solutions for companies such as Toyota and has been adapted by the Institute for Healthcare Improvement for use in public health and healthcare settings. The goal of this session is for participants to leave with an identified QI indicator, a way to measure it, and a plan for implementation specific to his/her practice. In order for participants to get the most from the session, they will need to complete a short worksheet/survey prior to the session.