Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.
Q&A Panel Discussion on Ex Libris Support Services
Wednesday, August 28, 2019 at 4:00 PM–5:00 PM +08
Max Atria Garnet 213/215
Conference or Developers' Day
Conference
Abstract
Ex Libris will talk about customer support. Your chance to ask questions and suggest improvements.
Main Topic
Other: Cross-product / General / Strategic
Presenters
Jin Han, Ex Libris
Presenter's job title
Technical Support Manager APAC
Martin Büscher, Ex Libris
Presenter's job title
Director of Support Sr, EMEA
Co-Presenters
Dave Allen, Moderator, State Library of Queensland
Co-presenter's job title
Lead Enterprise Architect