Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.
Understanding User Behaviour and Motivations when Searching and Requesting Resources
Conference or Developers' Day
Conference
Abstract
Resource Sharing (RS) services (Document Delivery, ILL, etc.) are becoming more intuitive and responsive to user needs, however, users either accidently stumble upon or must be recommended the service in order to know it exists.
Much research has been conducted on user experience of discovery services particularly involving known items or for exploratory searches. But a lesser investigated aspect is on understanding user preferences and motivations for the uptake of Resource Sharing services. Better understanding will result in opportunities to provide a more seamless Resource Sharing service.
The presentation will explore simple methods for using Alma, Primo and Google Analytics to gather evidence and a survey to deepen knowledge about user behaviour and motivations when searching and requesting resources. The methods explored can be adopted and adapted by other institutions in order to gain insight into their unique user population and promoting their Resource Sharing service.
Main Topic
Primo
Presenters
Jessie Donaghey, Bond University
Presenter's job title
Digital Services Librarian
Co-Presenters
David Perry, Moderator, New York University
Co-presenter's job title
Senior Programmer Analyst