Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.
"Primo is Broken, Can You Fix It?": Converting Anecdotal Evidence into e-Resource Access Solutions
Conference or Developers' Day
Conference
Abstract
CQ University went live with Alma and Primo in late 2016. Over the next year, Library staff received many anecdotal reports of electronic resource access problems, particularly for off-campus users, but due to limited staff experience with Alma/Primo and time, the cause of these problems was not identified. A new librarian position was created in early 2018 primarily to investigate and fix electronic resource access problems. This presentation looks at the approach and methods used to identify linking issues and the strategies used to fix these problems. Issues identified include incorrect electronic service configuration (parsers, static URLs and proxy), problematic Primo behaviour, EBSCO authentication configuration, a faulty link resolver plugin and EZproxy configuration issues. Resolving the issues involved making internal system configuration changes as well as working with vendors, particularly Ex Libris and EBSCO, which is ongoing due to the complexity and scale of the problems.
Main Topic
Primo
Presenters
Petrina Collingwood, Central Queensland University
Presenter's job title
Digital Access Specialist
Co-Presenters
Xiaoli Li, Moderator, University of California, Davis
Co-presenter's job title
Head of Content Support Services