Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.
What do Primo Users Want: Or Finding Evidence to Understand User Behaviour in Primo
Conference or Developers' Day
Conference
Abstract
Our users tell us that it’s often difficult to find the resources they want in Primo. Primo is not their first choice for library resource discovery; they prefer subject databases, Google scholar, Google, or Wikipedia
In 2017 Monash University started a project to understand how to customise Primo to improve our user’s discovery experience.
We used data sourced from Primo user logs, and from Google, Primo and Alma analytics, to develop two beta Primo test environments for use in usability testing.
We collaborated with Subject Librarians and Technical services staff to organise and analyse the UX test data, and then redeveloped Primo based on these findings
In this presentation, we’ll describe our findings on user search behaviours, how this influenced the development of our new Primo front end and the work we’re doing post release, to further refine and improve our user’s experience when searching in Primo.
Suggested audience: Library systems and customer service staff.
Main Topic
Primo
Presenters
Megan Lee, Monash University
Presenter's job title
Application Librarian
Rachelle Orodio, Monash University
Presenter's job title
Application Administrator
Co-Presenters
Knut Anton Bøckman, Moderator, Royal Danish Library
Co-presenter's job title
Systems Consultant