2020 Annual Meeting
Welcome to the program of the ELUNA 2020 Annual Meeting! To view abstracts and learning outcomes, click 'full' by 'Details:'
Note that all registered attendees will receive access to Sched prior to the conference.
Report-a-Problem Whack-a-Mole: Getting Relevant Information for Troubleshooting Patron Problems
Thursday, May 7, 2020 at 11:15 AM–12:00 PM PDT
San Bernardino
Applicable Ex Libris Product
Alma
Primo
Primo
Target Audience Skill Level
Intermediate
Track
Practical Applications
Learning Outcome #1
Assess who needs knowledge of an issue and who can fix it
Learning Outcome #2
Develop a procedure for responding to technical issues
Learning Outcome #3
Use advanced LibWizard customization options
Presenters
Kirsten Davis, University of Central Oklahoma
Shaye Caban, University of Central Oklahoma
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