Skip to main content

2020 Digital Conference and Developers Day

September 14–17, 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.


Providing contactless services - picking up reserved books around the clock

Thursday, September 17, 2020 at 11:00 AM–11:25 AM BST
Zoom - 3
Conference or Developers' Day

Conference (20 minutes + 5 min Q/A)

Session Abstract

The outbreak of COVID-19 makes it critical and urgent for libraries to provide contactless services. The Library of Southern University of Science and Technology started providing 24-hour self-picking services for books reserved on Primo since the beginning of the COVID-19 outbreak. This presentation shares with the audience how our library integrated the reservation lockers with Alma through APIs and SIP2 protocol to fulfill the circulation rules and processes of our library. The challenges include customizing the user interface and the system of the reservation locker, configuring the communications between the two systems, and adjusting the loading and picking-up processes in order to make it more convenient for librarians and patrons. The targeted audience of this presentation is Alma system administrators and fulfillment librarians.


Practical Applications

Applicable Ex Libris Product


Target Audience Skill Level



Registration URL


Jianling Qiu, Southern University of Science and Technology
Presenter's job title

Manager of Library Systems


Du Juan, Southern University of Science and Technology
Co-presenter's job title

Deputy Director


François Renaville, University of Liege