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2020 Digital Conference and Developers Day

del 14 al 17 de September del 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.

 

The Customer Success Journey in Unprecedented Times

jueves, el 17 de septiembre de 2020 a las 12:50–13:25 BST
Zoom - 1
Conference or Developers' Day

Conference (20 minutes + 5 min Q/A)

Session Abstract

Customer Success has and will always be our top priority at Ex Libris. The Global Operations management team will present the Customer Success Cycle, the new initiatives it includes and how it is tailored to accelerate the path to your success.

Track

Strategy

Applicable Ex Libris Product

None - General

Target Audience Skill Level

None — General Audience

Registration

Registration URL https://zoom.us/webinar/register/WN_mO3iqn8WQuCaiXYrT3UQNw

Presenter

[photo]
Yair Amsterdam, ProQuest
Presenter's job title

COO ProQuest

Co-Presenters

[photo]
Audrey Ho, Ex Libris
Co-presenter's job title

Director of Global Knowledge Delivery

[photo]
Osnat Vilenchik, Ex Libris
Co-presenter's job title

VP Content Operations

Moderator

[photo]
Wei Xuan, University of Manitoba Libraries
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