2020 Digital Conference and Developers Day
September 14–17, 2020
All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).
You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.
The Customer Success Journey in Unprecedented Times
Session Abstract
Customer Success has and will always be our top priority at Ex Libris. The Global Operations management team will present the Customer Success Cycle, the new initiatives it includes and how it is tailored to accelerate the path to your success.
Conference or Developers' Day
Conference (20 minutes + 5 min Q/A)
Track
Strategy
Applicable Ex Libris Product
None - General
Target Audience Skill Level
None — General Audience
Registration
Registration URL https://zoom.us/webinar/register/WN_mO3iqn8WQuCaiXYrT3UQNw
Presenter
![[photo]](https://secure.gravatar.com/avatar/06729b88705a87b35ccb1718ed06c9b8.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Yair Amsterdam, ProQuest")
Yair Amsterdam, ProQuest
Presenter's job title
COO ProQuest
Co-Presenters
![[photo]](https://secure.gravatar.com/avatar/66afb8c4eb9947a8c47099e4cedac9f3.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Audrey Ho, Ex Libris")
Audrey Ho, Ex Libris
Co-presenter's job title
Director of Global Knowledge Delivery
![[photo]](https://secure.gravatar.com/avatar/d0c0db553169fc448d15296ef7b09bc0.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Osnat Vilenchik, Ex Libris")
Osnat Vilenchik, Ex Libris
Co-presenter's job title
VP Content Operations
Moderator
![[photo]](https://5d67d7d2fab6aa2c003d-a12b070af57c9bbc32c5a41a66298b76.ssl.cf1.rackcdn.com/2853/profile_68a9a0ece33d0270ed221a771d450174.png "Wei Xuan, University of Manitoba Libraries")