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2020 Digital Conference and Developers Day

September 14–17, 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.


“My favourite people in the whole university”: User Experiences of Alma Resource Sharing

Thursday, September 17, 2020 at 11:35 AM–12:00 PM BST
Zoom - 4
Conference or Developers' Day

Conference (20 minutes + 5 min Q/A)

Session Abstract

The University of Western Australia Library’s document delivery and interlibrary loan service has been delivered using Alma Resource Sharing since 2016. After three years in operation, we decided to proactively assess user experience of the service using User Experience (UX) methodology. What we found astonished us. Not only was there more scope to improve the resource sharing service than we had expected, but many of our assumptions about what our users knew or wanted were incorrect.

These findings provided the impetus for a 2020 project to improve user experience of the resource sharing service. As part of this project, Alma and Primo functionality was reviewed to improve system efficiencies, and development of key areas of the Alma/Primo resource sharing workflow were promoted in response to user feedback.

This session will cover our UX interview methodology and findings, the outcomes of the resource sharing project and the value of UX testing for service improvement.


Discovery / User Experience

Applicable Ex Libris Product
Primo VE
Target Audience Skill Level

None — General Audience


Registration URL


Kirstie Nicholson, University of Western Australia
Presenter's job title

Coordinator, Discovery


Mehmet Celik, KU Leuven