2021 Annual Conference

Capture Value of the CNS

The Clinical Nurse Specialist role is often misunderstood in terms of value added. Role confusion and the need for innovative methods of identifying value are examples of barriers for the development and growth of the role within organizations. Once the value added and role of the CNS are understood, overwhelming needs for the role within an organization and healthcare become evident. Literature reviews identify strategies in identifying value in the CNS role, but these are not always applicable due to the flexibility of the role. The aim of this work is to clearly articulate the value of the role within the organization and share the information with key stakeholders at all levels.

The Pediatric Intensive Care Unit integrated the CNS role with a vision to improve patient outcomes. Implementation of the role not only impacted patient outcomes, but also proved to reduce waste, foster a culture of safety, empower staff, embrace change, and implement evidence-based practices. Direct and indirect forms of value added can be utilized to acknowledge the work of the CNS role. A tracking process allows for articulate dissemination of the value added that can be shared with patients and families, bedside staff, and organizational leadership. Showcasing this summary of work from a financial and outcomes perspective is crucial in education and awareness throughout the organization at all levels, which then can lead to the resurgence of the role throughout healthcare. Innovative strategies used to identify and demonstrate value of the role can be translated into other organizations and other patient populations.