Supporting the CNS from Novice to Expert: CNS Forum
Topic of Interest
Capture Value of the CNS
Abstract
Background & Significance: Literature demonstrates a supportive work environment which fosters professional growth, team problem solving, and social collaboration is correlated with increased job satisfaction, decreased job stress, and burnout. This presentation describes a Clinical Nurse Specialist (CNS) Forum developed at a large academic medical center to provide support that extends beyond CNS orientation.
Evaluation Methods: The CNS team was anonymously surveyed using the Advisory Board Employee Engagement survey to determine the professional and personal needs for both new and experienced CNSs. The results of the survey revealed the ‘Employee Support’ category, specifically “manageable workload”, represented the greatest area of opportunity relative to the national benchmark.
Outcomes: The CNS Forum was created to support the CNS development and collaborative problem solving. Topics were identified and disseminated in advance of the monthly forums. Attendance was encouraged, but optional. CNS attendance per session averages between 20% to 65%. Forum topics have included: utilizing efficient tools to collect data, review of EQUATOR reporting guidelines, book club discussion, CNS project collaboration, time management strategies, mindfulness strategies, and social events. The Forums have been established for over a year and has provided information on shared resources available within the healthcare organization and the university.
Implications: The Forums provide time for peer mentorship, coaching, socialization, and problem solving. Providing professional development and team collaboration has increased job satisfaction and retention rates among the CNS team.