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Camp ER&L - ER&L 2022 Virtual Conference

March 14–17, 2022

Online

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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced. 

ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees. 

*Session times are subject to change. 


Interweaving Service Management in Libraries

Tuesday, March 15, 2022 at 10:00 AM–11:30 AM Central Time (US & Canada) add to calendar
ON-DEMAND SESSION - Presenters available for live Q&A
Conference Track
3. Organizational Strategies
Abstract

With technology playing an integral role in almost all library services, the adoption of service management practices becomes imperative. Learn how the Georgia Tech Library built their service management foundation, including staffing, service definitions, metrics and the development of an ever-changing service listing. 

 

Presenters

Heather Jeffcoat, Georgia Tech Library
Garth Milford, Georgia Tech Library
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