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Camp ER&L - ER&L 2022 Virtual Conference

March 14–17, 2022

Online

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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced. 

ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees. 

*Session times are subject to change. 


Increasing student satisfaction through resource list usage: A case study from the University of Worcester

Tuesday, March 15, 2022 at 10:00 AM–11:30 AM Central Time (US & Canada) add to calendar
ON-DEMAND SESSION - Presenters available for live Q&A
Conference Track
2. Collection Development & Assessment
Abstract

The University of Worcester significantly improved student satisfaction scores after implementing a Resource List Management System that improves access to resources. In this session, librarians will learn how they created a successful project plan, implemented a new tool across campus, and ultimately, enhanced the student experience and improved 'customer' satisfaction.

Presenters

Judith Keene, University of Worcester
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