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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced.
ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees.
*Session times are subject to change.
Increasing student satisfaction through resource list usage: A case study from the University of Worcester
Conference Track
2. Collection Development & Assessment
Abstract
The University of Worcester significantly improved student satisfaction scores after implementing a Resource List Management System that improves access to resources. In this session, librarians will learn how they created a successful project plan, implemented a new tool across campus, and ultimately, enhanced the student experience and improved 'customer' satisfaction.