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Camp ER&L - ER&L 2022 Virtual Conference

March 14–17, 2022

Online

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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced. 

ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees. 

*Session times are subject to change. 


Managing Technology Problems: Using SpringShare LibAnswers as a Ticketing System

Tuesday, March 15, 2022 at 2:00 PM–3:30 PM Central Time (US & Canada) add to calendar
ON-DEMAND SHORT TALK - Presenters available for live Q&A
Conference Track
3. Organizational Strategies
Abstract

Come to this session to learn how (and why) we set up a SpringShare LibAnswers Queue to manage all technology-related problems in our library.  Using our "LibTech" queue we track issues pertaining to our library website, library services platform, and hardware/software in the library.

Presenters

Bobbi-Jean Ludwig, MLIS, Calvin T Ryan Library - University of Nebraska at Kearney
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