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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced.
ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees.
*Session times are subject to change.
Managing Technology Problems: Using SpringShare LibAnswers as a Ticketing System
Conference Track
3. Organizational Strategies
Abstract
Come to this session to learn how (and why) we set up a SpringShare LibAnswers Queue to manage all technology-related problems in our library. Using our "LibTech" queue we track issues pertaining to our library website, library services platform, and hardware/software in the library.