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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced.
ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees.
*Session times are subject to change.
Troubleshooting Training: For Newbies or Managers
Conference Track
1. E-Resources Management & Licensing
Abstract
This session will discuss setting up a basic troubleshooting workflow that can be used to quickly investigate, diagnose, and resolve electronic resource access problems. This workflow is easy to grasp for the newbie and easy to teach for the manager.