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Camp ER&L - ER&L 2022 Virtual Conference

March 14–17, 2022



LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced. 

ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees. 

*Session times are subject to change. 

Putting the librarian on the patron's shoulder: how to bring library chat tools into the patron workflow to increase engagement

Thursday, March 17, 2022 at 2:00 PM–3:00 PM Central Time (US & Canada) add to calendar
ON-DEMAND SHORT TALK - Presenters available for live Q&A
Conference Track
5. User Experience & Promotion

Much has been written of the need for librarians to bring their services to patrons ‘at the point of need’. Our recent white paper on Librarian Futures supported these findings, with a striking 55% of students and 60% of faculty in favour of receiving library communication only where and when they need it. This session will explore these findings and also look at the University of Alabama’s experience in embedding Springshare’s LibChat feature into their patrons’ workflows.


Matt Hayes, Lean Library
Alice L. Daugherty, The University of Alabama
Talia Richards, Springshare