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LIVE STREAM: These presentations will be broadcast on the virtual main stage live stream. Live Q&A will take place at the end of the session block after all presentations in that block have commenced.
ON-DEMAND SESSIONS & SHORT TALKS: These presentations will be made available on-demand to all attendees at the start of the conference. The 90-minute presentation time listed for these presentations is for a text-based Q&A session between presenters and attendees.
*Session times are subject to change.
Guiding Patron Discovery ‘In the Workflow’: a case study from an academic and research library in the U.S.
Conference Track
5. User Experience & Promotion
Abstract
Lean Library’s 2021 study on patron workflows, Librarian Futures, found that the majority of patrons now begin their discovery process outside the library, on websites such as Google Scholar. However, a significant majority of patrons (89% of students and 93% of faculty) would like to see their library’s discovery service embedded in their workflow. This session will look at one university’s experience of embedding their discovery service (ExLibris Primo) into patron workflows with Lean Library Futures.