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D1c How Financial Stress Factors Are Associated With Mobile Fintech Adoption?
Key Words
Financial stress, Fintech adoption, Stress and Coping Theory (SCT), NFCS
Short Description
The COVID-19 pandemic of 2020 accelerates the growth of the fintech industry. Customers' willingness to experiment with new digital financial services grew dramatically as a consequence of the pandemic, resulting in an acceleration of innovation within the fintech industry. The pandemic has heightened interest in how fintech might serve as a coping and problem-solving strategy for consumers. The purpose of this study is to evaluate the relationships between characteristics associated with financial stress and the use of mobile financial technologies (or mobile fintech). Three financial stress-related factors were examined using data from the 2018 National Financial Capability Study: financial stress, financial stressors, and perceived over-indebtedness. Mobile financial management, mobile payment, mobile money transfer, and mobile banking are the four key mobile fintech service types explored.