IGeLU 2022 Hybrid Conference and Developers' Day 12 -15th September, 2022

Physical session (+ live streaming with Zoom)

For decades, Yale University has provided paper-based paging services to the library community, comprising of Yale faculty, staff, students and scholarly researchers from all over the world. The main library on campus currently houses 3.5 million library items in its building with additional materials from other libraries on the Yale campus. The Voyager-based service is extremely popular but always suffered from a few issues including handling paper-slip handoffs and managing second-searches. With COVID, the Library quickly moved to limit physical contact between staff, especially “touch”-based work and identified the paging workflow as an area for improvement. By developing a system that takes call-slips online, Yale Library both improved the efficiency of a legacy paper-based system and realized improvements in staff scheduling, ease of use, and reporting. This service is not limited to Voyager and there is potential to release this as open-source.

Conference theme: Still here! – the library in a new normal

None — General Audience