Improving Discovery With More Inclusive (And Immediate) Search Results
Session Abstract
For years, the University of Tennessee-Knoxville only displayed results we owned and directed users to “Expand My Results” if they wanted to see other possibilities. However, this year we made a significant philosophical change by disabling “Expand My Results.” Now, everything displays up front in search results, regardless of whether we own it or not. We made this decision in an effort to remove barriers that prevented inclusive discovery. To accomplish this work we needed buy in from several departments, changes to the GES links for resource sharing, and updates to certain labels. As a result, we believe we now have a more inclusive and improved discovery tool for students, faculty, and researchers. What do users think of the change? Were there any unexpected surprises uncovered as a result of this change? Come join me as I discuss this topic.
Learning Outcome #1
At the end of this session, users will be able to differentiate the advantages and disadvantages of expanding Primo search results immediately or as an optional click.
Learning Outcome #2
At the end of this session, users will be able to evaluate whether removing the "Expand My Results" option provides benefit for their users.
Track
Discovery
Applicable Ex Libris Product
Central Discovery Index (CDI)
Primo VE
Target Audience Skill Level
Beginner
Intermediate