Strategic Vision Part 3: Customer Support & Content Operations
Friday, May 12, 2023 at 11:00 AM–11:45 AM PDT
California Ballroom: San Francisco and Sacramento
Tags:
Plenaries
Session Abstract
In a data-driven world, our goal is to help libraries have the data they need to make smart choices and reshape/automate workflows. In this session, we’ll talk about our work to create tools that measure library success across platforms, initiatives, and goals, instead of simply counting staff activity. These tools can help predict and plan the future, ensuring efficient use of limited resources and mission success for the library.
Track
Strategy
Applicable Ex Libris Product
None - General
Target Audience Skill Level
None — General Audience