IGeLU 2023 Conference and Developers' Day

At the Library of the Scuola Normale Superiore of Pisa, we are testing the usage of purchase requests through Alma and Primo.
First, we concentrated on how to modify Alma's flow to fit our workflow, which separates the roles of the person who reviews and approves the purchase from the person who places the order. We discovered a workflow usage mode that simulates the necessary missing steps to do this.
During the service study, we also identified a few issues and criticisms with the current service. For instance, the workflow seems unfinished to the end user and the purchasing operator, resulting in the display of information that is frequently no longer useful. Furthermore, the unavailability in Analytics of data on rejected requests prevents analysis of this important aspect.
In this presentation, we give our ideas for enhancing the service provided by Alma in the various areas in which we have been engaged, also considering suggestions made by other institutions.

User Experience / Discovery

Physical session (+ live streaming with Zoom)