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IGeLU 2023 Conference and Developers' Day

September 11–14, 2023

Leuven, Belgium

>> Presentations and Recordings <<

Except for sessions marked as "Physical session only (no live streaming)", all sessions are accessible to physical and virtual participants.

CRIS or Crisis?: How Did We Build a CRIS CRM System to Support Inquiries from Researchers?

Wednesday, September 13, 2023 at 12:00 PM–12:30 PM CEST add to calendar
Room AV 02.17
Session Abstract

Every institution recognizes that the academic publications of their researchers represent the epitome of success and achievement in the academic realm. CRIS, a Current Research Information System is a platform that manages and measures the research output and academic activity of researchers, such as Converis, Esploro, and Pure. During the implementation of CRIS at Bar-Ilan University, a need arose to develop a dedicated CRIS CRM system that aims to assist researchers in efficiently managing their profiles and publications with the support of a specialized team of CRIS librarians. In this presentation, we outline the development process of a low-code, no-code CRIS CRM system using Microsoft Forms, Lists, and Power Automate to effectively handle inquiries from researchers. Discover our journey to design a customized system that meets user requirements and overcomes challenges throughout UX research, development, and testing until the official launch.


Conference theme: Libraries enabling innovation

Products or Areas of Focus

General / Other


Virtual session (and available to physical attendees)


Ruhama Amouyal, Computing Systems & Technological Applications Coordinator, Bar-Ilan University
LinkedIn URL

Twitter URL


Ian Hey, Library Systems Manager, University of Central Lancashire
Alex Forrest, Systems Librarian, University of Edinburgh

Session Materials