2023 ATRA Annual Conference Program (Tentative)

Better care starts with better experiences. QuIS, the Quality of Interaction Schedule, is an observation tool designed for use in congregate care to measure the quality of interactions between residents and staff. Developed by Rachel Dean and Roger Proudfoot and tailored for use by Meaningful Care Matter Ltd., QuIS is a research-backed approach that is proven to advance the quality of life for residents in long-term care homes.

Join Sandy Croley, Director of Programs and Rehab and Nurse Consultant at Responsive Group Inc., and Emily Underwood, Customer Experience at Welbi, as they discuss how Responsive adopted a QuIS approach to person-centered care. Responsive leveraged QuIS to measure and improve the quality of interactions between staff and residents in 19 LTC homes. In this session, attendees will learn about QuIS observations, the data collected, and how Responsive implemented changes and improvements with that data.

We are entering an age where we need tools to support improved experiences to scale. As we collectively shift our teams from being task-focused to engaging more meaningfully with residents, using frameworks such as QuIS in conjunction with a tool such as Welbi will allow teams to provide person-centered experiences with ease. Attendees will gain valuable insights into how they can embrace emotion-based person-centered care in their own community and see how new tools can support and drive resident engagement. If you are committed to improving resident outcomes, you cannot miss this session!

1. Describe what QUIS is and how it can be used to improve residents’ experiences
2. Explain how to implement scalable, data-driven changes to support residents
3. Identify new technologies and approaches — like QuIS — and learn how they can support person-centred care

Older Adults