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IGeLU 2023 Conference and Developers' Day

September 11–14, 2023

Leuven, Belgium

>> Presentations and Recordings <<

Except for sessions marked as "Physical session only (no live streaming)", all sessions are accessible to physical and virtual participants.

Customer Support and Content Operations

Tuesday, September 12, 2023 at 9:30 AM–10:00 AM CEST add to calendar
Aula Pieter De Somer (PDS 01.30)
Session Abstract

In a data-driven world, our goal is to help libraries have the data they need to make smart choices and reshape/automate workflows. In this session, we’ll talk about our work to create tools that measure library success across platforms, initiatives, and goals, instead of simply counting staff activity. These tools can help predict and plan the future, ensuring efficient use of limited resources and mission success for the library.

Track

Strategy

Products or Areas of Focus
360 Services
Alma
Central Discovery Index
SFX
General / Other
Physical/Virtual?

Physical session (+ live streaming with Zoom)

Presenters

[photo]
Jed Gilmore, Customer Support and Commercial Operations Leader, Ex Libris / Clarivate
LinkedIn URL

https://www.linkedin.com/in/jedgilmore

Twitter URL
[photo]
Osnat Vilenchik, VP Content Operations, Ex Libris / Clarivate
LinkedIn URL

https://www.linkedin.com/in/osnat-vilenchik-3728061

Twitter URL

Moderators

[photo]
Dave Allen, Chair, IGeLU, State Library of Queensland / International Group of Ex Libris Users (IGeLU)
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