>> Presentations and Recordings <<
- 9-10 September: pre-Conference meetings (at the KU Leuven Faculty of Social Science)
- 11-13 September: IGeLU 2023 Conference + Ex Libris Knowledge Days
- 14 September: Developers' Day + Ex Libris Knowledge Days + Ex Libris Primo VE Workshops
Except for sessions marked as "Physical session only (no live streaming)", all sessions are accessible to physical and virtual participants.
Customer Support and Content Operations
mardi 12 septembre 2023 à 09:30–10:00 CEST add to calendar
Aula Pieter De Somer (PDS 01.30)
Session Abstract
In a data-driven world, our goal is to help libraries have the data they need to make smart choices and reshape/automate workflows. In this session, we’ll talk about our work to create tools that measure library success across platforms, initiatives, and goals, instead of simply counting staff activity. These tools can help predict and plan the future, ensuring efficient use of limited resources and mission success for the library.
Track
Strategy
Products or Areas of Focus
360 Services
Alma
Central Discovery Index
SFX
General / Other
Alma
Central Discovery Index
SFX
General / Other
Physical/Virtual?
Physical session (+ live streaming with Zoom)
Presenters
![[photo]](https://secure.gravatar.com/avatar/f596e0909183eb0fec28900df3f2b828.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Jed Gilmore, Customer Support and Commercial Operations Leader, Ex Libris / Clarivate")
Jed Gilmore, Customer Support and Commercial Operations Leader, Ex Libris / Clarivate
![[photo]](https://secure.gravatar.com/avatar/4d05c346cb5af2418e07a4f02ca1009b.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Osnat Vilenchik, VP Content Operations, Ex Libris / Clarivate")
Osnat Vilenchik, VP Content Operations, Ex Libris / Clarivate
Moderators
![[photo]](https://secure.gravatar.com/avatar/517aba6fbd59f8194f0c67a5ef3a04a7.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Dave Allen, Chair, IGeLU, State Library of Queensland / International Group of Ex Libris Users (IGeLU)")