ER&L Preliminary Program Search Tool

March 3–6, 2024

Austin, Texas + Online

We are pleased to share the 19th program of the Electronic Resources and Libraries Conference reflecting our work to support the way we collect, manage, maintain, and make accessible electronic resources.

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Users Hate Change. Is that True? UX research and change management strategies to improve library system migrations.

Tuesday, March 5, 2024 at 9:00 AM–9:45 AM CST

Room 103

Conference Track

5. User Experience & Promotion

Audience Level

Foundation

Keywords

UX research, change management

Abstract

Change is often necessary. Are there user experience mental models and change management strategies that can assist with large-scale library system changes - both within and outside the library? The migration experience of one academic library will be presented along with lessons and tips for managing change successfully.