We are pleased to share the 19th program of the Electronic Resources and Libraries Conference reflecting our work to support the way we collect, manage, maintain, and make accessible electronic resources.
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Users Hate Change. Is that True? UX research and change management strategies to improve library system migrations.
Tuesday, March 5, 2024 at 9:00 AM–9:45 AM CST add to calendar
Room 103
Tags:
Live in Austin/ On-Demand within 24 hours
Conference Track
5. User Experience & Promotion
Audience Level
Foundation
Keywords
UX research, change management
Abstract
Change is often necessary. Are there user experience mental models and change management strategies that can assist with large-scale library system changes - both within and outside the library? The migration experience of one academic library will be presented along with lessons and tips for managing change successfully.