We are pleased to share the 19th program of the Electronic Resources and Libraries Conference reflecting our work to support the way we collect, manage, maintain, and make accessible electronic resources.
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The Truth is Out There: Understanding evolving user engagement trends through a review of resource support requests
Tuesday, March 5, 2024 at 9:45 AM–11:15 AM CST add to calendar
Online Conference Platform
Tags:
Watch On-Demand/ Online Q&A March 5 @ 9:45-11:15 AM CST/ Short Talk
Conference Track
5. User Experience & Promotion
Audience Level
Foundation
Keywords
Troubleshooting, Eresources, User Experience
Abstract
After noticing a decrease in user reporting resource issues as well as an increase in the use of self-service help pages, Grand Valley State University Libraries did an exploration of five years of tickets. This presentation will delve into our findings.