ER&L Preliminary Program Search Tool
March 3–6, 2024
Austin, Texas + Online
We are pleased to share the 19th program of the Electronic Resources and Libraries Conference reflecting our work to support the way we collect, manage, maintain, and make accessible electronic resources.
- View the Program in a Day by Day View
- Register to Attend ER&L (In-person or Online)
The Truth is Out There: Understanding evolving user engagement trends through a review of resource support requests
Online Conference Platform
Conference Track
5. User Experience & Promotion
Audience Level
Foundation
Keywords
Troubleshooting, Eresources, User Experience
Abstract
After noticing a decrease in user reporting resource issues as well as an increase in the use of self-service help pages, Grand Valley State University Libraries did an exploration of five years of tickets. This presentation will delve into our findings.
Presenters
Patrick Roth, MLIS, Grand Valley State University
Marcia R Masters, MLIS, Grand Valley State University
Jeff Daniels, Grand Valley State University
Loading…