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ACHE 2014

October 27–29, 2014

Las Vegas, Nevada

The Secret to Fostering Online Success through Support Services

Monday, October 27, 2014 at 3:10 PM–3:30 PM PDT
Flash Session 3
Session Description

This interactive presentation will walk participants through the processes that support fully online learners in Northern Kentucky University’s Online Learning Programs. Specifically, the session will detail how the staff helps new online learners transition into the online learning environment. Each participant will gain a better understanding of the importance that coaching and mentoring play in the academic life cycle of the online learner. The session will discuss the online learner orientation, various communication channels to build community, and related internal processes to gain learner satisfaction. The session will highlight innovative ways to motivate and support online learners.

Session Focus
Credit Programming
Online Programming
Post-traditional Students
Student / Client Support Services
Session Audience
Program Directors
Program Staff
Deans & Senior Administrators
Student Services Providers

Primary Presenter

Regina DeWard, Northern Kentucky University
Contact information

Brief Bio

Regina DeWard is the Online Advisor in Educational Outreach at Northern Kentucky University. She completed her Master’s Degree in Social Work at University of Kentucky in 2011. Regina has been at NKU for over 2 years and in that time developed a comprehensive plan to support and mentor online learners.

Additional Presenter #1

Additional Presenter #2

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