Conference page: https://igelu.org/event/igelu-2024-conference/
Full program: https://docs.google.com/spreadsheets/d/144GCpISO7ZARuTuNz552IWIpkf07rCdE620aEl9J7-M/edit?usp=sharing
Beyond Limits: Elevating customer experience through service excellence
Tuesday, September 10, 2024 at 9:30 AM–10:30 AM CEST add to calendar
Plenary room - Skt. Hans Torv + Nørrebros Runddel
Event part
Conference
Track
Strategy
Presenters
![[photo]](https://secure.gravatar.com/avatar/7f171de5c1daaab8c9887dc58ddc25dd.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Luda Soffer, Vice President, Customer Care, Clarivate")
Luda Soffer, Vice President, Customer Care, Clarivate
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/e71e2a4f87793dac1f9c202386d272bf.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Melissa Hilbert, Vice President, Service Implementation, Clarivate")
Melissa Hilbert, Vice President, Service Implementation, Clarivate
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/4d05c346cb5af2418e07a4f02ca1009b.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Osnat Vilenchik, Vice President, Content Operations, Ex Libris, part of Clarivate")
Osnat Vilenchik, Vice President, Content Operations, Ex Libris, part of Clarivate
LinkedIn URL
Moderators
![[photo]](https://secure.gravatar.com/avatar/517aba6fbd59f8194f0c67a5ef3a04a7.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Dave Allen, IGeLU Chair, State Library of Queensland")
Dave Allen, IGeLU Chair, State Library of Queensland
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/6f0dd625b37d30e5603a525326290a99.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Cindy Greenspun, Project Manager, Yale University")