Beyond Limits: Elevating customer experience through service excellence
Tuesday, September 10, 2024 at 9:30 AM–10:30
AM CEST
Plenary room - Skt. Hans Torv + Nørrebros Runddel
Event part
Track
Presenters
Luda Soffer, Vice President, Customer Care, Clarivate
Melissa Hilbert, Vice President, Service Implementation, Clarivate
Osnat Vilenchik, Vice President, Content Operations, Ex Libris, part of Clarivate
Moderators
Dave Allen, IGeLU Chair, State Library of Queensland
Cindy Greenspun, Project Manager, Yale University