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Beyond Limits: Elevating customer experience through service excellence

Tuesday, September 10, 2024 at 9:30 AM–10:30 AM CEST 
Plenary room - Skt. Hans Torv + Nørrebros Runddel
Event part

Conference

Track

Strategy

Presenters

Luda Soffer, Vice President, Customer Care, Clarivate
LinkedIn URL

https://www.linkedin.com/in/luda-soffer

Melissa Hilbert, Vice President, Service Implementation, Clarivate
LinkedIn URL

https://www.linkedin.com/in/melissahilbert

Osnat Vilenchik, Vice President, Content Operations, Ex Libris, part of Clarivate
LinkedIn URL

https://www.linkedin.com/in/osnat-vilenchik-3728061

Moderators

Dave Allen, IGeLU Chair, State Library of Queensland
LinkedIn URL

https://www.linkedin.com/in/dave-allen-b156931

Cindy Greenspun, Project Manager, Yale University
LinkedIn URL

https://www.linkedin.com/in/cindy-greenspun-83801412

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