IGeLU 2024

September 9–12, 2024

Conference page: https://igelu.org/event/igelu-2024-conference/
Full program: https://docs.google.com/spreadsheets/d/144GCpISO7ZARuTuNz552IWIpkf07rCdE620aEl9J7-M/edit?usp=sharing

Ex Libris Support Services Q&A/Panel discussion

Wednesday, September 11, 2024 at 9:40 AM–10:10 AM CEST

CPH Hotel - M1

Event part

Conference

Abstract

Features of this session:

Updated and enhanced content on:
- How customers can ensure quick case handling
- The lifecycle of a case within Ex Libris Support
Pre-submitted questions that customers submitted to IGELU
Additional information Ex Libris Support wants to share
Live audience Q&A

Track

Practical Applications

Products or Areas of Focus

General / Other

Presenters

Martin Büscher, Director, Customer Care, Ex Libris, part of Clarivate

LinkedIn URL

—

Zvi Vogel, Support Director, Ex Libris, part of Clarivate

LinkedIn URL

https://www.linkedin.com/in/zvi-vogel-a8b87731

Moderators

Alex Forrest, Systems Librarian, University of Edinburgh

LinkedIn URL

https://www.linkedin.com/in/alex-forrest-99b8b989

Mehmet Celik, Expert Software Architect, KU Leuven, LIBIS

LinkedIn URL

https://www.linkedin.com/in/celikmehmet

Paulina V. Harper, Senior Information Specialist, ExxonMobil

LinkedIn URL

https://www.linkedin.com/in/paulina-v-harper