Conference page: https://igelu.org/event/igelu-2024-conference/
Full program: https://docs.google.com/spreadsheets/d/144GCpISO7ZARuTuNz552IWIpkf07rCdE620aEl9J7-M/edit?usp=sharing
Ex Libris Support Services Q&A/Panel discussion
Wednesday, September 11, 2024 at 9:40 AM–10:10 AM CEST add to calendar
CPH Hotel - M1
Event part
Conference
Abstract
Features of this session:
- Updated and enhanced content on:
- How customers can ensure quick case handling
- The lifecycle of a case within Ex Libris Support
- Pre-submitted questions that customers submitted to IGELU
- Additional information Ex Libris Support wants to share
- Live audience Q&A
Track
Practical Applications
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/d0ae0e75c8661b21d8ce1a8acf9792be.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Martin Büscher, Director, Customer Care, Ex Libris, part of Clarivate")
Martin Büscher, Director, Customer Care, Ex Libris, part of Clarivate
LinkedIn URL
—
![[photo]](https://secure.gravatar.com/avatar/0b1e5e677d84200a4b467e0fa9cbe5d5.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Zvi Vogel, Support Director, Ex Libris, part of Clarivate")
Zvi Vogel, Support Director, Ex Libris, part of Clarivate
LinkedIn URL
Moderators
![[photo]](https://secure.gravatar.com/avatar/7a7ff8605a27f080bebfd9782fea2b74.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Alex Forrest, Systems Librarian, University of Edinburgh")
Alex Forrest, Systems Librarian, University of Edinburgh
LinkedIn URL
![[photo]](https://8ca84662c5b8f0cff50d-4baaaf97d63fd7b01243e1b1c57f0cc1.ssl.cf1.rackcdn.com/1774/profile_bfd9f6d8b5ef0f2e8adc7502d836a15f.png "Mehmet Celik, Expert Software Architect, KU Leuven, LIBIS")
Mehmet Celik, Expert Software Architect, KU Leuven, LIBIS
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/6bd97952079f6534d911d381890ee932.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Paulina V. Harper, Senior Information Specialist, ExxonMobil")