Note: An Excel export of the full program will be available at the end of August.
Conference page: https://igelu.org/event/igelu-2024-conference/
Ex Libris Support Services Q&A/Panel discussion
miércoles, el 11 de septiembre de 2024 a las 09:40–10:10 CEST add to calendar
CPH Hotel - M1
Event part
Conference
Abstract
Features of this session:
- Updated and enhanced content on:
- How customers can ensure quick case handling
- The lifecycle of a case within Ex Libris Support
- Pre-submitted questions that customers submitted to IGELU
- Additional information Ex Libris Support wants to share
- Live audience Q&A
Track
Practical Applications
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/7f171de5c1daaab8c9887dc58ddc25dd.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Luda Soffer, Vice President, Customer Care, Clarivate")
Luda Soffer, Vice President, Customer Care, Clarivate
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/d0ae0e75c8661b21d8ce1a8acf9792be.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Martin Büscher, Director, Customer Care, Ex Libris, part of Clarivate")
Martin Büscher, Director, Customer Care, Ex Libris, part of Clarivate
LinkedIn URL
—
Moderators
![[photo]](https://secure.gravatar.com/avatar/6bd97952079f6534d911d381890ee932.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Paulina V. Harper, Senior Information Specialist, ExxonMobil")
Paulina V. Harper, Senior Information Specialist, ExxonMobil
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/7a7ff8605a27f080bebfd9782fea2b74.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Alex Forrest, Systems Librarian, University of Edinburgh")