To Fit Like a Glove! Best Practice of Involving Alma UX Customer Group in Developing New Circulation Desk Interface

Wednesday, September 11, 2024 at 9:00 AM–9:30 AM CEST

Sankt Hans Torv

Event part

Abstract

Recently an innovative approach called the "Enhanced UX", was launched in Ex Libris Alma. It aims at improving User Experience by developing new layout concepts, such as a "side-by-side" view and slide-out panels. For new UI being best suited for the users' needs, Ex Libris initiated the Alma UX Customer Group on Basecamp, joined by representatives from many academic libraries in the world, working in different Alma areas. It proved to be a fruitful field for sharing and discussing workflow practices of international Alma users, followed by small focus groups testing and commenting on UI drafts. Mutually beneficial enterprise, it provided New UI Developer teams with enlightening Customer' feedbacks, and granted Alma Users an opportunity to influence their future work tools. In November 2024, the release of New Circulation Desk UI is being planned. Our presentation will highlight the collaboration process in the Fulfillment area, and trace its effects on the almost finished product.

Track

Products or Areas of Focus