2012 MRC Annual eCommerce Payments and Risk Conference

Payments and Risk Professionals interested in understanding how other merchants organize and staff their payments and risk functions

Intermediate - The next step beyond the basics. For attendees with some industry experience.

Payments and Risk managers are constantly trying to figure out the optimal organization structure and staffing levels to best get their jobs done. In this presentation, Glenbrook's Jay DeWitt will present and analyze the results of an online survey conducted prior to the meeting which will help merchants understand what other merchants are doing with their payments and risk organizations. Questions that will be answered include:
- How do other merchants organize their payments and risk groups? What are best practices for my type of business?
- What types of jobs are in each group? What are appropriate staffing levels for each?
- How do different merchant verticals organize and staff? How different are physical/digital/virtual merchant models?

This presentation will not only provide merchants with solid information on which to execute an organization and staffing plan, but will provide the appropriate benchmarks to plan for (and defend!) future staff needs.