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2012 MRC Annual eCommerce Payments and Risk Conference

del 27 al 29 de March del 2012

Las Vegas, NV

Merchant Risk Council Annual Conference
March 27-29, 2012
Wynn, Las Vegas 

Benchmarking Online Payments and Risk Organizations

martes, el 27 de marzo de 2012 a las 09:15–09:45 PDT
Target Audience

Payments and Risk Professionals interested in understanding how other merchants organize and staff their payments and risk functions

Presentation Technical Level

Intermediate - The next step beyond the basics. For attendees with some industry experience.

Summary of Topic

Payments and Risk managers are constantly trying to figure out the optimal organization structure and staffing levels to best get their jobs done. In this presentation, Glenbrook's Jay DeWitt will present and analyze the results of an online survey conducted prior to the meeting which will help merchants understand what other merchants are doing with their payments and risk organizations. Questions that will be answered include:
- How do other merchants organize their payments and risk groups? What are best practices for my type of business?
- What types of jobs are in each group? What are appropriate staffing levels for each?
- How do different merchant verticals organize and staff? How different are physical/digital/virtual merchant models?

Audience Takeaway

This presentation will not only provide merchants with solid information on which to execute an organization and staffing plan, but will provide the appropriate benchmarks to plan for (and defend!) future staff needs.

Submitters

Jay DeWitt, Glenbrook Partner

Presenters

Jay DeWitt, Glenbrook Partners
Title

Partner

Presenter Biography

With more than 30 years experience in the payments industry, Jay brings a pragmatic approach to issues confronting Glenbrook clients in the rapidly changing world of payments.
Before joining Glenbrook, Jay headed Global Payments at Amazon.com where he was responsible for this prominent e-tailer’s payments business. Prior to Amazon.com, he held product and operations jobs at eCash Technologies and eFunds, and spent a significant part of his career at Visa, leading implementation of several strategic projects and having operational responsibility for the acquirer services that Visa offered via Merchant Bank Services.

Co-Presenters

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