Beyond Fraud: Connecting the organizational dots
Target Audience
This session will be directed to Fraud and Payment Managers who work in organizations where payment and fraud responsibilities are spread across several departments. Topics will cover the different approaches and techniques used by other successful managers to improve efficicencies and communication, resulting in lower fraud losses and lower payment costs. Building working relationships with both internal stakeholders as well as external vendors, processors and partners will be covered. Learn how to enlist key contributors such as developers, program managers, finance and operations into a unified team to propel your projects ahead. Attendees will also take-away ideas that will help them shape their management careers in payment and fraud.
Presentation Technical Level
Intermediate - The next step beyond the basics. For attendees with some industry experience.
Summary of Topic
As the ecommerce segment of retail continues to grow at double digit rates, fraud and payment managers are seeing an increasing demand on their resources. At the same time there is an increase in the need to connect with other groups and departments within the company and outside the company, as the market opportunities continue to develop. This session will explore the trends and successful techniques used by fraud and payment managers along with other payment professionals to “connect” the dots across the key touch points affecting ecommerce payments. Learn the benefits of creating and supporting a cross functional teams within your organization including finance, treasury, operations, IT development and revenue assurance. This session will combine a presentation of key objectives and techniques followed by a panel discussion and Q&A with experienced fraud and payment professionals with real world examples. You will take away important information that can be shared within your organization, including an evaluation process that will help you build a solid roadmap and plan for the future.
Audience Takeaway
Attendees with take away a step by step approach they can share with their team and organization. Important tips that can be used to evaluate the current situation and how to build an action plan to address the assessed needs. All of this culminating in reducing cost, redcuing fraud losses and providing the organization with a more agile and adaptable fraud and payment strategy.
Submitters
Michael Pierce
Presenters
Michael Pierce, Sony Network Entertainment
Title
Manager, Fraud and Risk Strategy
Presenter Biography
Michael Pierce is an industry veteran and subject matter expert in the payments and fraud arena. Currently he heads the fraud and risk strategy department for Sony Network Entertainment, a global online entertainment hub servicing millions of customers.
His talents are lent to this division of Sony which provides downloadable games, movies, music and other digital content to PC’s and proprietary devices such as PlayStation, mobile phones, and portable gaming systems.
Prior to joining Sony, Michael has held executive positions with Blizzard Entertainment , MySpace, Fox Entertainment Group, Bank of America and has assisted in cases with the F.B.I and Navy J.A.G.
In short…he solves problems.
Jay DeWitt, Glenbrook
Title
Presenter Biography
Stephen Levy, NCSoft
Title
Presenter Biography
Steve Bauer, Vortex Payments
Title
Presenter Biography
Steve Bauer is an independent consultant at Vortex Payments that has applied 17 years of merchant, B2B, and Issuer payments experience to provide Business and IT services for six (6) years to Global Software Manufacturer, Online Retailer, and Coffee companies, a National mobile location-based services company, and a local yoga studio. Steve has designed and delivered online, mobile, subscription, incentive, instant debit and gift card issuance, and payment and fraud solutions from concept through production in senior and individual contributor roles of director, program, product, process, project, developer, tester, and implementation manager at Washington Mutual, Clearwire, Motorola/4thpass, Amazon.com, eCharge, AOL/Sprynet, Steve is a certified PMP and continues to be a Licensed Professional Engineer in applied Mechanical Engineering where he spent 10 years working in product development delivering solutions from concept through production in Commercial Aerospace, Space, and Interplanetary programs at Boeing.