IGeLU 2025

Conference

This presentation reflects on a pilot project with the Primo Research Assistant within KU Leuven Association, a higher education network including both a university and several professionally-oriented university colleges. Its diverse user base offers a rich ground to explore effective strategies to help end users get the most out of this new tool. Based on feedback gathered through workshops, expert discussions and a survey, we first share our findings on perceived strengths and weaknesses, as well as practical uses of the tool in diverse contexts. Further, we reflect on documentation needs as they appeared from users’ comments, questions and even misconceptions about the tool’s functionalities. Finally, we share our strategies to develop effective support tools to help users from varied backgrounds get a clear view of the Primo AI Assistant’s capabilities and correctly interpret its output.

User Experience / Discovery

Primo / Primo VE