IGeLU 2025

Conference

Primo - what is it good for? This was the question that kicked off a project at the University of Sheffield Library. When we first implemented Primo in 2011, we were worried that Google was becoming the discovery tool of choice for library users, and we tried to make Primo into a one-stop shop for discovery of all the library's collections. We activated all possible content sources and tried to serve the varying content discovery needs of all our users in a single interface. Over the years it became clear that this created a confusing and often frustrating experience for our customers, and an impossible task for sys admins to configure Primo to meet the often conflicting demands and expectations of varied content and user types. Our solution? A project to develop a set of discovery principles, to understand our users' "stories", and to define a scope for Primo within a broader discovery ecosystem, that will underpin our transition from Primo Classic to Primo VE in 2025.

User Experience / Discovery

Primo / Primo VE