IGeLU 2025

Conference

In the State of Israel, it is customary to allow researchers and research students to open library cards at other university libraries for the purpose of directly borrowing books from other universities. The process requires the end user to submit a request at their home institution, which must then be approved by the library staff.

Until recently, this process was inefficient and not service oriented. We identified a need to improve this service using more advanced tools. In this lecture, we will show how we took the inefficient process and, through the integration of Microsoft 365 technologies and the Alma system, created an automatic, efficient process that saves a lot of time for both the end user, the library staff, and the staff of the other university libraries. The customer experience has significantly improved as a result of the new system, and the cooperation between the institutions has become more efficient and stronger.

Conference theme: Celebrating 20 years of community
Demonstration
Practical Applications
User Experience / Discovery
Other

Alma
General / Other