2012 MRC Annual eCommerce Payments and Risk Conference

Head of Global Credit Card Risk Management

Heads global credit card risk management team at Travelocity.com and lastminute.com. Expertise in building global operations for credit card risk and chargeback management as well as delivering innovative risk management solutions to scale for multiple ecommerce sites and processes.
Thought leader on fraud management best practices within the industry and passionate about finding solutions to complex fraud problems.

Andrew Naumann, Director of Product Management and Global Solutions at CyberSource, a Visa company.
Andrew Naumann has focused on using systematic and operational analyses to solve complex fraud prevention issues across a wide variety of industries for two decades. He is responsible for the vision and strategy for CyberSource’s market-leading fraud management and payment security solutions.
Prior to his role at CyberSource, Mr. Naumann led the Risk Analytics team at Microsoft Corporation, designing and implementing risk management strategies and multi-factor screening solutions for that company’s eCommerce portfolio. Prior to Microsoft, he oversaw all analytics, software development, and operations to advance Amazon.com’s global fraud prevention capabilities.
Mr. Naumann has held leadership roles focusing on analytics and forecasting at leading companies such as Time Warner, J. Crew, and Sony Music. He holds a BSE from Princeton University in Operations Research and an MBA in Finance from Columbia University. He serves as a consultant for the Merchant Risk Council’s America’s Advisory Board and was a member of MRC’s Board of Directors (2003-2004).

Director, Market and Customer Intelligence

Since 2000 Doug has managed CyberSource’s market intelligence programs including CyberSource’s annual North American merchant benchmark survey on internet fraud. Doug has presented on eCommerce trends and merchant fraud management practices to a variety of organizations, including the U.S. intelligence community, the Merchant Risk Council, NACHA, the Electronic Payments Association, Brazilian eCommerce Summit, and the International Conference on Operations and Fulfillment.

Prior to CyberSource, Doug was a senior consultant at International Planning and Research, an international marketing consulting firm, supporting clients such as IBM, HP, and Microsoft, with market intelligence and analysis on the Asia Pacific region. Prior to IPR he worked in worldwide market intelligence for Apple Computer for 13 years both in the U.S. and in Europe. He holds a BA and MBA from Southern Illinois University and a Masters of International Management from the Garvin School of International Management – Thunderbird.