5. User Experience

discovery services, data analysis

• Participants will be able to employ various quantitative approaches and tools such as a Google Analytics, link resolver data, and COUNTER statistics to analyzer user behavior and identify instruction opportunities.
• Participants will be able to understand how a mixed-method study can be used to gather different aspects of user behavior and assess usability.
• Participants will be able to discern how data from quantitative tools and qualitative studies can be used to shape user outcomes and guide improvements to discovery services.

Does user behavior differ based on discovery service platform or institutional size? This session will present data from mixed-methods analyses of EBSCO and ProQuest discovery tools at large and small academic libraries. Focus will be placed on how usage and usability data can shape information literacy and influence discovery development.