Help! I Need a New Payment Processor
Presentation Technical Level
Intermediate - The next step beyond the basics. For attendees with some industry experience.
Summary of Topic
Creating a Request For Proposal (RFP) is a daunting task. In the payments world a well crafted RFP can ensure that the project is successful, completed on time and on budget. A poorly written one can delay the project, increase costs and cause a multitude of problems during and for years after the project completion. This session will be presented by a MRC merchant member experienced in writing RFP's and a vendor with 6+ years of experience responding to RFP's and a consultant who assists merchants duringthe RFP process. The purpose of this session is to educate members on how to write an RFP that identifies their needs and expectations, what to expect from the vendor and how to select the winning RFP. The vendor will present information from the vendor perspective that will assist vendors in responding to RFPs and help merchants to produce excellent RFPs.
Audience Takeaway
The keys to a successful RFP from both the merchant and vendor perspective
Understand the value of a well written RFP
How to establish the structure of an effective RFP
Answer the questions of Who, What, When, Why and How
Know what to expect during the RFP process
This session will help merchants learn how to select the best vendor
Vendors will have guidelines for responding to RFPs that are successful business propositions and a win-win solution for the merchant and the vendor.
Submitters
Jill Thomsen, Corbis
Presenters
Rich Brower, Digital River
Title
VP Global Sales
Presenter Biography
Rich is responsible for Digital River World Payment's commercial activities on a global basis. Digital River World Payments is a leading payment service provider to merchant’s like Expedia, PayPal, VistaPrint, MaryKay and other leading, internationally oriented eCommerce merchants.
Rich has been involved as a merchant in eCommerce since 1997 and responding to RFP’s as a vendor for 6+ years. Rich’s expertise includes in depth understanding of the payment methods that dominate the global marketplace, the financial institutions that sit behind them, sharing merchant best practices on integrating payment methods into checkout & fulfillment processes, providing consumer insights from multiple markets, and the operations required to support merchants on an ongoing basis.
Jill Thomsen, Corbis
Title
Presenter Biography
Jill Thomsen is responsible for the global online payments operations at Corbis, located in Seattle, Washington. Corbis provides digital images, for advertising and publishing on the Internet, magazines, newspapers, books, television and films. For the past 7 + years, Jill has been responsible for expanding the global credit card operations to over 17 countries. Jill is also responsible for adding payment methods, handling chargebacks, fraud prevention, PCI DSS compliance and other regulatory requirements and leads training classes. Jill was on the MRC Chargeback Committee from 2006-2009 and the MRC Education Committee from 2009 to the present and currently is the co-chairperson